Return Policy

At Kanju Interiors, we strive to provide high-quality products and exceptional customer service. We understand that there may be times when you need to return an item, and we have established the following return policy to ensure a smooth and efficient return process.

Return & Exchange Policy

  1. Return Eligibility: To be eligible for a return or exchange, the item must be unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase. Any item that is not in its original condition, is damaged or missing parts, or has been used will not be eligible for a return.
  2. Timeframe: All returns must be initiated within 14 days of the receipt date. After 14 days, we will not accept returns.
  3. Shipping Charges: Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is damaged during transit or you are returning for an exchange or store credit.
  4. Refunds: Refunds will be processed once the returned item has been received and inspected. 
  5. Exclusions: Custom orders, clearance items, oversized items, and sale items are final sales and not eligible for return.

Return Options:

  • Store Credit:If you have chosen to receive store credit, we are processing your request. A return label will be sent to your email shortly for your convenience. Once you receive the label, follow the instructions provided to complete your return. Upon receiving your items and inspecting them, we will issue store credit to your account.
  • Original Payment Refund:If you prefer a refund to your original payment method, please follow the self-service instructions below to proceed.


      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at a  later date, the refund will be issued to the gift giver.


      Items must be in new and unused condition, with all original packaging and labels intact. This policy applies to all eligible items, except final sale, oversized, and custom items, which are not eligible for exchange. All exchange requests must be initiated within 14 days of the receipt of the item. Requests initiated after this period will not be accepted.

      Damaged or Defective Items

      If you receive a damaged or defective item, please contact us within 72 hours of receipt to arrange for a replacement or refund. We may require photos or other documentation to process your claim.

      Login to Start a Return

        Please note that our return policy is subject to change without notice. If you have any questions or concerns regarding our return policy, please contact us. We are committed to providing you with the best possible customer service experience.