Shipping & Returns
Shipping & Returns
When will I get my Order
All orders are processed in the order in which they are received. As we keep limited quantities of most products in our US stock, it may occasionally be possible that products showing as “in stock,” or available for immediate delivery, may, in fact, be out of stock. In instances where some items in your order can be shipped immediately, we can arrange split shipments.
Please refer to the items product page for more accurate shipping timeline.
Orders placed before 1pm CST should be delivered within 3-7 business days.
Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Oversized Items Shipping
Estimated shipping charges will be included in your invoice and order communications at the time we confirm your order. Additional charges that result from a change beyond the control of kanju Interiors will be passed along to the customer, with no markup or adjustment by us. All shipping costs must be paid in full before we release the items for final delivery.
CO VID-19 PANDEMIC - IMPORTANT MESSAGE
As a direct result of the Covid 19 Pandemic, international freight rates have increased dramatically making many destinations virtually impossible to service. We therefore reserve the right to review our published shipping rates for our International freight.
We will always endeavor to meet the rates quoted on our website however should the need arise for us to review these rates, we will advise all of our clients accordingly before goods are shipped.
In the event of us being unable to ship goods due to Covid 19 related issues, we will offer a full refund or hold the goods with your agreement until more favorable freight rates become available.
Please be aware that delays may be imposed by your country’s customs clearance. kanju Interiors is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
Custom Orders and Overseas Stock Shipping
Since we only keep limited inventory overseas stock items and custom orders will carry a longer delivery time. Production times will vary, however kanju Interiors will update you regarding delivery and keep you up to date on your order process status.
For custom orders and overseas stock, please allow 8 – 20 weeks for production and transport, depending on product, volume and country of origin (more precise estimates provided upon ordering).
Please refer to each item individually on our website for estimated ship times.
We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock or in production which will delay fulfilling your order. Please refer to each item individually on our website for estimated ship times, due to a high volume of orders.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once your order has been processed in the warehouse (usually within 2-4 hours) and/or production has been initiated, we will be unable to make any changes to your order.
Due to the nature of our products, we do not ship to post office box addresses.
Wrong or Incomplete Addresses
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Damages/Defects and Returns
Please inspect all shipments immediately upon arrival and contact us within 48 hours of receipt to report damaged or defective shipments. Please include two or more photos of the damage being reported.
Whether or not an item is damaged will be at the discretion of kanju Interiors LLC. If we determine that damage was made during production or shipping, we will issue a Return Authorization Label, valid for 7 days.
Returned merchandise will be replaced with new merchandise, a credit for future order with us, or a credit back to the original form of payment.
Returnable items can be returned within 7 days of receiving shipment. Returns must be completed by mail. When shipping a return, please follow these guidelines:
- Contact sales@kanjuInteriors.com to request an authorize Return Label. Items must be returned in their original condition, with original packaging with all tags attached.
- Item packaging may include hangers, plastic wrap, boxes, warranty cards, accessories, and dust bags.
- Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package. Do not include other items.
We offer two refund options for returnable merchandise:
- You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)
- You can select to return for a refund to the original form of payment and minus a 10% restocking fee.
Due to their specialized manufacturing, some items are non-returnable.
All exchanges are subject to a 10% restocking fee and must be completed within 14 days following the steps listed above. Please feel free to contact us if you have any additional questions.