Shipping & Returns FAQs
At Kanju Interiors, we strive to provide high-quality products and exceptional customer service.
Shipping FAQ:
Q: What shipping methods do you offer?
A: We offer standard and expedited shipping options. Our standard shipping takes 3-7 business days for delivery within the continental United States. For expedited shipping, please contact us for pricing and delivery options.
Q: How are shipping rates calculated?
A: Shipping rates are calculated based on the size, weight, and destination of the package. Shipping rates will be displayed at checkout before payment is processed.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can track your package using the carrier's website or by logging into your Kanju Interiors account.
Q: Do you ship internationally?
A: Yes, for international shipping, please contact us for pricing and delivery options.
Q: What happens if my package is damaged during shipping?
A: If your package arrives damaged, please contact us immediately. We will work with the carrier to file a claim and send you a replacement item as soon as possible.
view our shipping policy
Returns FAQ:
Q: What is your return policy?
A: Our return policy requires that the item be unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase. All returns must be initiated within 14 days of the purchase date. International orders are NOT eligible for returns.
Q: How do I initiate a return?
A: To initiate a return, please contact us via email, phone, or our return portal to receive a Return Authorization Number (RA#). Returns without an RA# will not be accepted. Please include the RA# on the outside of the package and ship the item back to us using a trackable shipping method.
Q: Can I return custom orders or clearance items?
A:Custom orders, clearance items, oversized items, and sale items are final sales and not eligible for return.
Q: What if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact us within 72 hours of receipt to arrange for a replacement or refund. We may require photos or other documentation to process your claim.
Q: How long will it take to process my return?
A: Refunds will be processed once the returned item has been received and inspected. Refunds will be issued to the original payment method used for the purchase, minus the restocking fee. Please allow 5-7 business days for the refund to appear on your account.
view our return policy
