Terms and Conditions
The Nature of Handmade
All of our products are handmade, many using genuine animal by-products and reclaimed materials local to the artisans. Due to the nature of our production methods and materials, each product can vary slightly in both dimensions and coloring. While we believe that these natural variations enhance the authenticity and beauty of each item, we understand that some customers will require more exact product information before ordering. In these instances, please email us at firstname.lastname@example.org and we will be happy to assist.
All of our relevant products were designated a “CITES-approved export” from their countries of origin (Convention on International Trade of Endangered Species) and have been approved for import in the United States by the US Fish & Wildlife Service.
All of our chandeliers and lamps, if sold with electric fixtures installed, use electrical solutions and fixtures which are certified by Underwriters Laboratory (UL) in the US.
Returns & Exchange Policy
Damages/Defects and Returns
Please inspect all shipments immediately upon arrival and contact us within 48 hours of receipt to report damaged or defective shipments. Please include two or more photos of the damage being reported.
Whether or not an item is damaged will be at the discretion of kanju Interiors LLC. If we determine that damage was made during production or shipping, we will issue a Return Authorization Label, valid for 7 days.
Returned merchandise will be replaced with new merchandise, a credit for future order with us, or a credit back to the original form of payment.
Returnable items can be returned within 14 days of receiving shipment. Returns must be completed by mail.
When shipping a return, please follow these guidelines:
- Contact sales@kanjuInteriors.com to request an authorize Return Label.
- Items must be returned in their original condition, with original packaging with all tags attached. Item packaging may include hangers, plastic wrap, boxes, warranty cards, accessories, and dust bags.
- Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package. Do not include other items.
We offer two refund options for returnable merchandise:
- You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)
- You can select to return for a refund to the original form of payment and minus a 10% restocking fee.
Due to their specialized manufacturing, some items are non-returnable.
All exchanges are subject to a 10% restocking fee and must be completed within 14 days following the steps listed above. Please feel free to contact us if you have any additional questions.
Changing or Cancelling your order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once your order has been processed in the warehouse (usually within 4-8 hours) and/or production has been initiated, we will be unable to make any changes to your order.
Shipping & Handling
Please refer to the items product page for more accurate shipping timeline.
Orders placed before 1pm CST should be delivered within 3-7 business days.
Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays)..
Due to the nature of our products, we do not ship to post office box addresses.
Oversized Items Shipping
Estimated shipping charges will be included in your invoice and order communications at the time we confirm your order. Additional charges that result from a change beyond the control of kanju Interiors will be passed along to the customer, with no markup or adjustment by us. All shipping costs must be paid in full before we release the items for final delivery.
CO VID-19 PANDEMIC - IMPORTANT MESSAGE
As a direct result of the Covid 19 Pandemic, international freight rates have increased dramatically making many destinations virtually impossible to service. We therefore reserve the right to review our published shipping rates for our International freight.
We will always endeavor to meet the rates quoted on our website however should the need arise for us to review these rates, we will advise all of our clients accordingly before goods are shipped.
In the event of us being unable to ship goods due to Covid 19 related issues, we will offer a full refund or hold the goods with your agreement until more favorable freight rates become available.
Please be aware that delays may be imposed by your country’s customs clearance. kanju Interiors is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
Order Processing – Custom Orders and Overseas Stock
All orders are processed in the order in which they are received. As we keep limited quantities of most products in our Showroom and storage, it may occasionally be possible that products showing as “in stock,” or available for immediate delivery, may, in fact, be out of stock. In instances where some items in your order can be shipped immediately, we can arrange split shipments. All product pricing includes international shipping, FOB (freight on board) from our Showroom location in Dallas, Texas, with domestic freight being paid by the customer.
Custom Orders and Overseas Stock Shipping
Since we only keep limited inventory overseas stock items and custom orders will carry a longer delivery time. Production times will vary, however kanju Interiors will update you regarding delivery and keep you up to date on your order process status.
For custom orders and overseas stock, please allow 8 – 20 weeks for production and transport, depending on product, volume and country of origin (more precise estimates provided upon ordering).
Please refer to each item individually on our website for estimated ship times.
Immediate Delivery and Online items must be paid in full at the time the order is placed.
Custom or overseas items purchased thru our showroom or a kanju sales associate require a non-refundable 50% deposit to initiate production. An additional 20% may be requested prior to international shipping, for large commercial orders. The balance, including shipping costs to your project location (if arranged by kanju), is due prior to release of the order.
Free Gift Terms and Conditions