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Terms and Conditions

Terms and Conditions

Sourcing


 

The Nature of Handmade

All of our products are handmade, many using genuine animal by-products and reclaimed materials local to the artisans. Due to the nature of our production methods and materials, each product can vary slightly in both dimensions and coloring. While we believe that these natural variations enhance the authenticity and beauty of each item, we understand that some customers will require more exact product information before ordering. In these instances, please email us at sales@kanjuinteriors.com and we will be happy to assist.

 

Company Values

All of our relevant products were designated a “CITES-approved export” from their countries of origin (Convention on International Trade of Endangered Species) and have been approved for import in the United States by the US Fish & Wildlife Service.

All of our chandeliers and lamps, if sold with electric fixtures installed, use electrical solutions and fixtures which are certified by Underwriters Laboratory (UL) in the US.

 

Returns & Exchange Policy


No Refunds/Exchanges for kanjuInteriors.com Orders:

Sales on all items from kanju Interiors are final. kanjuinteriors.com does not accept returns or exchanges unless the item you purchased is defective.

damages/defects and returns

Any merchandise damaged within the Showroom or while out on approval will also be charged immediately as a final sale.

Please inspect all shipments immediately upon arrival and contact us within 48 hours of receipt to report damaged or defective shipments. Please include one or more photos of the damage being reported.

Whether or not an item is damaged will be at the discretion of kanju Interiors LLC. If we determine that damage was made during production or shipping, we will issue a Return Authorization Number and Authorization Label, valid for 15 days. Returned merchandise will be replaced with new merchandise, a credit for future order with us, or a credit back to the original form of payment.

Due to their specialized manufacturing, some items are non-returnable.

If you receive a defective item, please contact us at sales@kanjuInteriors.com with details of the product and the defect.

You can send the item you consider defective to:

kanju Interiors
154 glass street

Ste. 102

Dallas, TX 75207

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.  

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

changing or cancelling your order

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once your order has been processed in the warehouse (usually within 4-8 hours) and/or production has been initiated, we will be unable to make any changes to your order.

Order Processing – Custom Orders and Overseas Stock


All orders are processed in the order in which they are received. As we keep limited quantities of most products in our Showroom and storage, it may occasionally be possible that products showing as “in stock,” or available for immediate delivery, may, in fact, be out of stock. In instances where some items in your order can be shipped immediately, we can arrange split shipments. All product pricing includes international shipping, FOB (freight on board) from our Showroom location in Dallas, Texas, with domestic freight being paid by the customer.

For custom orders and overseas stock, please allow 8 – 20 weeks for production and transport, depending on product, volume and country of origin (more precise estimates provided upon ordering). 

Payment Terms


Immediate Delivery and Online items must be paid in full at the time the order is placed.

Custom or overseas items purchased thru our showroom or a kanju sales associate require a non-refundable 50% deposit to initiate production. An additional 20% may be requested prior to international shipping, for large commercial orders. The balance, including shipping costs to your project location (if arranged by kanju), is due prior to release of the order.

 

Shipping & Handling


Shipping Charges

Estimated shipping charges will be included in your invoice and order communications at the time we confirm your order. Additional charges that result from a change beyond the control of kanju Interiors will be passed along to the customer, with no markup or adjustment by us. All shipping costs must be paid in full before we release the items for final delivery.

 

Shipping Addresses

Due to the nature of our products, we do not ship to post office box addresses.

 

Damages/Defects and Returns


Sales on all items from kanju Interiors are final.

Any merchandise damaged within the Showroom or while out on approval will also be charged immediately as a final sale.

Please inspect all shipments immediately upon arrival and contact us within 48 hours of receipt to report damaged or defective shipments. Please include one or more photos of the damage being reported.

Whether or not an item is damaged will be at the discretion of kanju Interiors LLC. If we determine that damage was made during production or shipping, we will issue a Return Authorization Number and Authorization Label, valid for 15 days. Returned merchandise will be replaced with new merchandise, a credit for future order with us, or a credit back to the original form of payment.

Authorizing us to take a deposit (or by making payment in full for Immediate Delivery or Online items) constitutes acceptance of these Terms & Conditions.

 

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