Terms and Conditions

Terms and Conditions

Sourcing


 

kanju's Handcraft Promise

All of our products are handmade, many using genuine animal by-products and reclaimed materials local to the artisans. Due to the nature of our production methods and materials, each product can vary slightly in both dimensions and coloring. While we believe that these natural variations enhance the authenticity and beauty of each item, we understand that some customers will require more exact product information before ordering. In these instances, please email us at sales@kanjuinteriors.com and we will be happy to assist.

 

International Certifications

All of our relevant products were designated a “CITES-approved export” from their countries of origin (Convention on International Trade of Endangered Species) and have been approved for import in the United States by the US Fish & Wildlife Service.

All of our chandeliers and lamps, if sold with electric fixtures installed, use electrical solutions and fixtures which are certified by Underwriters Laboratory (UL) in the US.

 

 

Purchasing


Eligibility for Trade and Discounted Pricing Programs

Discounted pricing is available to customers that either resell our products to consumers through an established retail store and/or eCommerce site; or who are registered and accredited members of a trade practice (e.g. interior designer/decorator; architect; general contractor).

For consideration as one of the following customer categories, please contact us at sales@kanjuinteriors.com and provide the following:

  • Wholesale: a copy of the client’s resale license (or state tax ID) and a recent photo of your physical storefront and/or link to online eCommerce site.
  •  Trade: a copy of your state tax ID and professional accreditation / license.

 

The Trade Program

kanju runs a Trade Program for registered designers, architects, online retailers and others in the design trade. These individuals and accounts receive a special level of pricing on products and are also legally excluded from paying sales tax. In order to qualify, customers must produce a paper copy for us to have on file designating their Tax ID status. While kanju may on rare occasion extend management approved, discounted price levels to corporate and commercial clients, customers may not, under any circumstances, access kanju’s specific Trade Program pricing and terms without and until providing us with the documentation of their status in the form of a Tax ID form.

Kanju Interiors LLC will make the final determination as to discount eligibility for each applicant.

To learn more about our Trade or Wholesale programs, please contact sales@kanjuinteriors.com or call us at +1.214.453.1270. 

 

Minimum Orders

A minimum order of $1500 is required on opening orders for Wholesale customers. No minimum order amount is required for re-orders or for Trade or Retail clients, however custom orders of some products may have minimum order numbers for the specific product or style.

 

Order Processing – Custom Orders and Overseas Stock


All orders are processed in the order in which they are received. As we keep limited quantities of most products in our Showroom and storage, it may occasionally be possible that products showing as “in stock,” or available for immediate delivery, may, in fact, be out of stock. In instances where some items in your order can be shipped immediately, we can arrange split shipments. All product pricing includes international shipping, FOB (freight on board) from our Showroom location in Dallas, Texas, with domestic freight being paid by the customer.

For custom orders and overseas stock, please allow 8 – 20 weeks for production and transport, depending on product, volume and country of origin (more precise estimates provided upon ordering).

 

Payment Terms


Immediate Delivery items must be paid in full prior to shipping.

Custom or overseas items require a non-refundable 50% deposit to initiate production. An additional 20% may be requested prior to international shipping, for large commercial orders. The balance, including shipping costs to your project location (if arranged by kanju), is due prior to release of the order.

 

Shipping & Handling


Shipping Charges

Estimated shipping charges will be included in your invoice and order communications at the time we confirm your order. Additional charges that result from a change beyond the control of kanju Interiors will be passed along to the customer, with no markup or adjustment by us. All shipping costs must be paid in full before we release the items for final delivery.

 

Shipping Addresses

Due to the nature of our products, we do not ship to post office box addresses.

 

Damages/Defects and Returns

Sales on all items from kanju Interiors’ Showroom or Pop Up locations are final. Any merchandise damaged within the Showroom or while out on approval will also be charged immediately as a final sale.

Please inspect all shipments immediately upon arrival and contact us within 48 hours of receipt to report damaged or defective shipments. Please include one or more photos of the damage being reported.

Whether or not an item is damaged will be at the discretion of kanju Interiors LLC. If we determine that damage was made during production or shipping, we will issue a Return Authorization Number and Authorization Label, valid for 15 days. Returned merchandise will be replaced with new merchandise, a credit for future order with us, or a credit back to the original form of payment.

 

Authorizing us to take a deposit (or by making payment in full for Immediate Delivery items) constitutes acceptance of these Terms & Conditions.

 

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