Welcome to kanju Interiors, a leading purveyor of luxury African decor and interior goods. We connect African, handcrafted artistry to global markets. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you must not use our website.

The Nature of Handmade

All of our products are handmade, many using genuine animal by-products and reclaimed materials local to the artisans. Due to the nature of our production methods and materials, each product can vary slightly in both dimensions and coloring. While we believe that these natural variations enhance the authenticity and beauty of each item, we understand that some customers will require more exact product information before ordering. In these instances, please email us at sales@kanjuinteriors.com and we will be happy to assist.

Payment Terms

Immediate Delivery and Online items must be paid in full at the time the order is placed. Custom or overseas items purchased through our showroom or a kanju sales associate require a non-refundable 50% deposit to initiate production. An additional 20% may be requested prior to international shipping, for large commercial orders. The remaining 50% is due prior to export (typically NET30 from deposit invoice date). Shipping cost (if kanju is arranging) is to be paid prior to final dispatch and delivery, and can only be confirmed at that time via our 3rd party forwarders.

Domestic Shipping Policy (Continental United States) 

General Information:

• Orders are processed within 3-5 business days.
• Customers will receive a confirmation email with tracking information once their order is shipped.
• Shipping costs are calculated based on the weight and dimensions of the items and the destination.
• kanju is not responsible for delays outside of our control.

Shipping Methods:

• Standard Shipping: Delivered within 5-7 business days.
• Expedited Shipping: Delivered within 2-3 business days.

Shipping Costs:

• Standard shipping rates apply within the US lower 48.

Custom and MTO Shipping Policy:

• For custom orders and overseas stock, please allow 8 – 20 weeks for production and transport, depending on the product, volume, and country of origin (more precise estimates provided upon ordering).
• Shipping and handling charges are based on your chosen method of shipment. It's kanju's policy to provide shipping quote estimates based on standard ground shipping*.
• Once the product is received and ready for dispatch, a final shipping cost quote (if kanju is arranging) will be sent to the client for approval and is to be paid prior to dispatch and delivery.
• All product pricing includes international shipping, FOB (freight on board) from our Showroom location in Dallas, Texas, with domestic freight being paid by the customer.
• Shipping Restrictions: Due to the contents of some products, orders containing these products are restricted to standard ground service in the Continental United States.

*Additional shipping charges may apply to some items because of size, weight, or special handling that is required to make sure your order reaches you safely. These charges can include lift gates, storage, inside delivery, unpacking, etc.

International Shipping Destinations

We currently ship to select international destinations across North America, Europe, Asia, and Australia. If your country is not listed at checkout, please contact our customer support team to confirm availability and explore options.

Shipping Rates and Fees

• Shipping Rates: International shipping rates vary based on destination, package weight, and size. During checkout, an estimated shipping fee will be calculated based on these factors.
• Duties & Taxes: Import duties, taxes, and customs fees are not included in the product or shipping prices. These charges vary by country and are the responsibility of the customer upon delivery. We recommend consulting your country’s customs policies to understand potential costs.

Delivery Timeframes

• Standard Delivery: 7-14 business days.
• Expedited Shipping (where available): 3-7 business days.

Please note that delivery times may vary due to customs clearance processes, public holidays, or other unforeseen factors. Once shipped, you will receive tracking details to monitor your order’s journey.

Processing Times

• In-Stock Items: Orders are typically processed within 2-3 business days.
• Custom or Made-to-Order Items: Items created specifically for you may have additional processing times of 6-16 weeks, depending on the craftsmanship required.

Order Tracking

All international orders include a tracking link, which will be emailed to you upon dispatch. We encourage you to track your order, as delivery times and customs clearances may vary by location.

Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please contact us at support@kanjuinteriors.com. We will work directly with our shipping partners to resolve any issues and keep you updated.

 

Returns & Exchange Policy

Domestic

All returns and exchanges must be initiated within 14 days of the receipt of the item. Returns initiated after this period will not be accepted. Items must be in new and unused condition, with all original packaging and labels intact. This policy does not apply to final sale, oversized, and custom items, as these are non-returnable and non-refundable.Customers are responsible for return shipping costs unless the item is damaged during transit or you are returning for an exchange or store credit.  Refunds will be processed once the returned item has been received and inspected. Refunds will be issued to the original payment method used for the purchase, unless returning for store credit. 

International 

Due to the unique nature of our handcrafted items, we do not offer returns or exchanges on international orders. However, if you are unsatisfied with your purchase due to damage or defect, please reach out within 48 hours of receipt to discuss possible resolutions.

Login to Start a Return

Wholesale Program

To be eligible for Kanju Interiors' wholesale program, you must have a valid business license or resale certificate. You must also have a physical retail store or an online store that has been in operation for at least one year. New applications will be reviewed within 7-10 business days.

If you are interested in applying for our wholesale program, please fill out this form.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. We collect your name, email address, phone number, billing address, shipping address, payment information, and order history when you place an order with us or sign up for our newsletter. We use this information to process your order, communicate with you about your order status, send you promotional emails (if you opt-in), improve our website and services, and prevent fraud.

We do not sell or share your personal information with any third parties except as necessary to fulfill your order (such as shipping carriers) or comply with legal obligations (such as law enforcement requests).

You can opt-out of receiving promotional emails from us at any time by clicking on the unsubscribe link at the bottom of any email or by contacting us at sales@kanjuinteriors.com.

You can also request to access, update, or delete your personal information by contacting us at sales@kanjuinteriors.com.

We use cookies and other tracking technologies to enhance your browsing experience, analyze our website traffic, and provide you with relevant ads. You can manage your cookie preferences in your browser settings.

By using our website, you consent to our privacy policy and our use of cookies and other tracking technologies.

SMS Privacy Policy

kanjuinteriors.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

UGC Submission Terms & Conditions

By submitting your content (including, but not limited to, images, videos, written descriptions, and social media handles) to Kanju Interiors, you agree to the following Terms & Conditions. Please read them carefully before submitting.

1. Consent to Use By submitting content through our website, social media, or any other platform, you grant Kanju Interiors and its affiliates a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and share your content in any media format. This includes, but is not limited to:
1. Our website (www.kanjuinteriors.com)
2. Social media platforms (Instagram, Facebook, Pinterest, etc.)
3. Marketing materials (email campaigns, advertisements, newsletters)
4. Digital and print promotional materials
2. Acknowledgment of Ownership You affirm that you are the owner of the content you are submitting and have all necessary rights, licenses, and permissions to grant Kanju Interiors the rights specified in this agreement. By submitting, you represent and warrant that:
1. The content is your original creation, or you have obtained the necessary permissions from the rightful owner.
2. The content does not infringe on any intellectual property, privacy, or other rights of any third party.
3. You have the consent of anyone who appears in the submitted photos or videos to share their likeness with Kanju Interiors for the uses outlined above.
3. Attribution & Social Media Handles If your content is selected for use, Kanju Interiors may feature your social media handle or name to give proper attribution. By providing your handle, you grant us permission to tag your account in any relevant social media posts.
4. Modifications & Adaptations Kanju Interiors reserves the right to edit, crop, or modify your submitted content for clarity, quality, or consistency. This may include adjusting images to fit specific dimensions or modifying text for readability. However, we will always strive to preserve the integrity and intention of your original submission.
5. No Compensation By submitting your content, you agree that you will not receive any monetary compensation or other form of payment, unless expressly stated otherwise in a separate agreement. Kanju Interiors may, at its discretion, offer exclusive discounts, special offers, or other non-monetary incentives as a token of appreciation for your submission, but this is not guaranteed.
6. Privacy & Contact Information Any personal information you provide (such as your name, email address, and social media handles) will be used in accordance with our Privacy Policy and will not be shared with third parties without your explicit consent. Your information may be used to contact you regarding your s-ubmission or to notify you if your content is selected.
7. Right to Withdraw You may request the removal of your content from our website or social media channels at any time by contacting us at info@kanjuinteriors.com. Please note that while we will make every effort to comply with your request, we cannot guarantee the removal of content from all third-party platforms or previously distributed marketing materials.
8. Legal Compliance You agree that your submission will not contain any unlawful, offensive, or inappropriate material. Kanju Interiors reserves the right to reject or remove any content that we deem, at our sole discretion, to be in violation of these Terms & Conditions or that could harm the reputation of Kanju Interiors and its affiliates.
9. Amendments Kanju Interiors may update these Terms & Conditions from time to time. Any changes will be posted on our website, and it is your responsibility to review them before submitting new content. Continued submission of content following any changes constitutes acceptance of the revised terms.
10. Contact Us For any questions regarding these Terms & Conditions or to request the removal of your submitted content, please contact us at:

Thank You for Sharing Your Story
We value your contribution to the Kanju Interiors community and are excited to showcase the unique ways you bring our handcrafted pieces to life. Your story helps us celebrate the artistry, craftsmanship, and passion that go into every item we create.

Free Gift Terms and Conditions

• The free gift cannot be substituted for any other item, cash or credit
• The free gift is sent with your order
• Placing multiple orders or orders for multiple items does not entitle you to more than one free gift
• This offer is only available on orders placed here on our website, kanjuInteriors.com
• The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.
• Only one free gift per order, per person, per address for the duration of the offer / promotion (If you place more than one order with us in the period the free gift offer is running, you will only receive the gift on your first order), unless otherwise stated.
• The free gift will be dispatched with the relevant items from your qualifying order.
• If a customer wishes to return an order or item which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned.
• This promotion or offer is valid within the dates as stated on the relevant page
• In the event of any dispute, the decision of kanju Interiors is final
• We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page.

Disclaimer

We make every effort to ensure that the information on our website is accurate and up-to-date. However, we do not guarantee that the information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

We also do not guarantee that our website will be uninterrupted, secure, or free of viruses or other harmful components. We are not liable for any damages or losses arising from your use of or inability to use our website.

Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, designs, and trademarks, is the property of kanju Interiors LLC or its licensors and is protected by U.S. and international copyright and trademark laws. You may not copy, reproduce, distribute, display, modify, or create derivative works from any content on our website without our prior written consent.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Dallas County, Texas for the resolution of any legal matter arising from these Terms & Conditions.

Contact Us

If you have any questions or comments about these Terms & Conditions, please contact us at: