At Kanju Interiors, we strive to provide the best possible customer service experience, which includes our shipping policy. Our shipping policy is designed to ensure that your orders are processed and delivered to you in a timely and efficient manner. Please read our policy below to familiarize yourself with the terms and conditions of our shipping process.
- Processing Time: Orders will be processed within 2-4 business days after they are placed. During peak seasons or holidays, processing time may take longer. Please note that processing time is separate from shipping time.
- Shipping Time: We offer standard and expedited shipping options. Our standard shipping takes 3-7 business days for delivery within the continental United States. For expedited shipping, please contact us for pricing and delivery options.
- Shipping Rates: Shipping rates are calculated based on the size, weight, and destination of the package. Shipping rates will be displayed at checkout before payment is processed.
- Shipping Carriers: We use a variety of shipping carriers, including but not limited to FedEx, UPS, and USPS. We will choose the carrier that is best suited for your order based on factors such as package size, weight, and destination.
- Shipping Restrictions: We currently only ship within the United States. We do not ship to PO Boxes, APO/FPO addresses, or international addresses.
- Delivery Inspection: Upon receiving your order, please inspect the package carefully for any damage or defects. If you notice any issues, please contact us immediately.
- Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can track your package using the carrier's website or by logging into your Kanju Interiors account.
- Delivery Delays: Kanju Interiors is not responsible for any delays in delivery due to weather, natural disasters, or carrier delays. We will do our best to communicate any delays or issues that may arise.
- Shipping Address Changes: If you need to change your shipping address after your order has been placed, please contact us immediately. We cannot guarantee that we will be able to change the shipping address, but we will do our best to accommodate your request.
- Shipping Returns: If you need to return an item, please refer to our return policy for instructions. Please note that shipping charges are non-refundable.
Here are the details of our free shipping policy:
- Eligibility: Orders shipped to addresses within the continental United States and marked as eligible for free shipping. Orders shipped to Hawaii, Alaska, or international destinations are not eligible for free shipping.
- Shipping Method: We use standard ground shipping for all free shipping orders. Orders typically take 3-7 business days for delivery within the continental United States.
- Exclusions: Custom orders, clearance items, oversized items, and sale items are not eligible for free shipping.
- Delivery Addresses: Free shipping applies to delivery addresses within the continental United States only. Orders shipped to PO Boxes or APO/FPO addresses are not eligible for free shipping.
- Expedited Shipping: If you require expedited shipping, please contact us for pricing and delivery options.