Shipping Policy

At kanju interiors, we strive to provide the best possible customer service experience, which includes our shipping policy. Our shipping policy is designed to ensure that your orders are processed and delivered to you in a timely and efficient manner. Please read our policy below to familiarize yourself with the terms and conditions of our shipping process. 

Domestic Shipping

  • Processing time: Orders will be processed within 3-5 business days after they are placed. During peak seasons or holidays, processing time may take longer. Please note that processing time is separate from shipping time. 
  • Shipping time: We offer standard and expedited shipping options. Our standard shipping takes 3-7 business days for delivery within the continental united states. For expedited shipping, 2-3 business days. 
  • Shipping rates: Shipping rates are calculated based on the size, weight, and destination of the package. Shipping rates will be displayed at checkout before payment is processed. 
  • Shipping carriers: We use a variety of shipping carriers, including but not limited to FedEx, UPS, and USPS. We will choose the carrier that is best suited for your order based on factors such as package size, weight, and destination. 
  • Expedited shipping: Available for an additional fee of $35.Delivery within 2-3 business days.
  • Shipping restrictions: We do not ship to PO boxes, APO/FPO addresses. 

International Shipping  

  • Processing time: Orders will be processed within 3-5 business days after they are placed. During peak seasons or holidays, processing time may take longer. Please note that processing time is separate from shipping time.  
  • Shipping time: We offer standard and expedited shipping options. Our standard shipping takes 7-14 business days for delivery within the continental united states. For expedited shipping, 3-7 business days.
  • Shipping rates: Shipping rates are calculated based on the size, weight, and destination of the package. Shipping rates will be displayed at checkout before payment is processed.  

General Information  

  • Tracking information: Once your order has shipped, you will receive a tracking number via email. You can track your package using the carrier's website or by logging into your kanju interiors account. 
  • Delivery delays: kanju interiors is not responsible for any delays in delivery due to weather, natural disasters, or carrier delays. We will do our best to communicate any delays or issues that may arise. 
  • Shipping address changes: If you need to change your shipping address after your order has been placed, please contact us immediately. We cannot guarantee that we will be able to change the shipping address, but we will do our best to accommodate your request. 
  • Inspection Upon Arrival: We encourage customers to inspect items immediately upon delivery. If an item arrives damaged or with a manufacturing defect, please notify us within 48 hours of receiving your order.
  • Shipping returns: if you need to return an item, please refer to our return policy for instructions. Please note that shipping charges are non-refundable. 

Custom and MTO shipping policy: 

  • Processing time: For custom orders and overseas stock, please allow 8 – 20 weeks for production and transport, depending on the product, volume, and country of origin (more precise estimates provided upon ordering). 
  • Shipping rates: Shipping and handling charges are based on your chosen method of shipment. It's kanju's policy to provide shipping quote estimates based on standard ground shipping*. Once the product is received and ready for dispatch, A final shipping cost quote (if kanju is arranging) will be sent to the client for approval and is to be paid prior to dispatch and delivery. 
  • Shipping time: All product pricing includes international shipping, FOB (freight on board) from our showroom location in Dallas, Texas, with domestic freight being paid by the customer. 
  • Shipping restrictions: due to the contents of some products, orders containing these products are restricted to standard ground service in the continental united states. 

*Additional shipping charges may apply to some items because of size, weight, or special handling that is required to make sure your order reaches you safely. These charges can include lift gates, storage, inside delivery, unpacking, etc. 

Free Shipping Policy

  • Eligibility: Orders shipped to addresses within the continental united states and marked as eligible for free shipping. Orders shipped to hawaii, alaska, or international destinations are not eligible for free shipping. 
  • Shipping method: We use standard ground shipping for all free shipping orders. Orders typically take 3-7 business days for delivery within the continental united states. 
  • Exclusions: Custom orders, clearance items, oversized items, and sale items are not eligible for free shipping. 
  • Delivery addresses: Free shipping applies to delivery addresses within the continental united states only.  

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. We are committed to providing you with the best possible customer service experience.